Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

Web orders can come from multiple warehouses. Do not worry if you only receive part of your shipment, you will receive tracking on your other goods as they ship.

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

Unfortunately, we are unable to combine shipments on multiple orders.

You should receive a shipping confirmation email within 3-5 days of your purchase.

This means one of two things: It is being processed currently or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment. If it does not update for multiple days please contact support@TopFashionTF.com to locate your package.

We currently only ship within the United States. Stay tuned for any new updates.

No, Top Fashion only ships to the customer’s billing address and cannot be rerouted to a local store. However, by signing up for UPS My Choice you can customize your domestic deliveries.

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Due to items being fulfilled in multiple warehouses, we cannot accept in-store pickups.

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Top Fashion, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren’t the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.

Unfortunately, we do not issue refunds. Please refer to our Return/Exchange Policy, located within our Shipping and Returns.

Unfortunately, we do not sell gift cards online. However, you can buy it in Top Fashion retail stores. Please note that the gift card purchased in Top Fashion retail stores can only be redeemed within the retail stores and cannot be redeemed/applied on TopFashionTF.com.

Unfortunately, Top Fashion online credits can only be used on TopFashionTF.com, and cannot be used in store.

If you are using Internet Explorer, please use another internet browser (TopFashion.com is optimized for the latest versions of Chrome/Firefox/Safari/Edge). If this problem persists, please reach out to support@TopFashionTF.com.

For an immediate answer, you can contact a representative on Live Chat during business hours. For E-Mail, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.