Top fashion frequently asked questions

Need help?

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.


I only received one of the items in my order, where is the rest?

Web orders can come from multiple warehouses. Do not worry if you only receive part of your shipment, you will receive tracking on your other goods as they ship.


I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.


Why was my credit card charged multiple times?

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Top Fashion, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.


I didn't receive a tracking number, when should I expect it?

You should receive a shipping confirmation email within 3-5 days of your purchase. 


Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?

This means one of two things: It is being processed currently or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment. If it does not update for multiple days please contact [email protected] to locate your package.


I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.


I emailed customer service, how long will it take them to respond?

For an immediate answer, you can contact a representative on Live Chat during business hours. For E-Mail, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.


Which countries do you ship to?

We currently only ship within the United States. Stay tuned for any new updates


Can I change the address that my order is shipped? Can I pick it up at a UPS store?

No, Too Fashion only ships to the customer's billing address and cannot be rerouted to a local store. However, by signing up for UPS My Choice you can customize your domestic deliveries.


I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.


Can I pick up my online order at the store?

Due to items being fulfilled in multiple warehouses, we cannot accept in-store pickups.

Can I purchase a gift card online?

Unfortunately, we do not sell gift cards online.  However, you can buy it in Top Fashion retail stores.

Please note that the gift card purchased in Top Fashion retail stores can only be redeemed within the retail stores and cannot be redeemed/applied on

Can I use an online credit in store?

Unfortunately, Top Fashion online credits can only be used on, and cannot be used in store.


I just received my online order. Can I return it for a full refund?

Unfortunately, we do not issue refunds. Please refer to our Return/Exchange Policy, located within our Shipping and Returns.


Why can I not add the right size to my cart? Why do the images not load completely?

If you are using Internet Explorer, please user another internet browser ( is optimized for the latest versions of Chrome/Firefox/Safari/Edge). If this problem persists, please reach out to [email protected].

Company details

Top Fashion
54 W Lake St
Addison, IL 60101

Top Fashion
233 S Main St
Naperville, IL 60540

Mon-Sat from 10am to 6pm

[email protected]

Facebook messenger chat
Typically replies within 20 minutes

Mon-Fri: 10am to 8pm
Sat: 10am to 8pm
Sun: 10am to 6pm

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