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Shipping & returns
Effective 08/15/2020 - All exchange orders will now be accepted. Orders placed between March 16, 2020 to August 15, 2020 will have until August 31, 2020 to exchange their order. All exchanges must follow the policy listed below.
Effective 04/20/2020 - As a result of the ongoing COVID19 pandemic, we have decided, at the safety of our personnel, to temporarily close our returns department. All returns unprocessed beforehand will be queued up for processing once we reopen. All returns in-transit will be held by our carriers until our warehouse reopens.
All items are subjected to ship via UPS and will be charged based upon the standard rate provided given the destination
We will only ship to the billing/verified address of your payment method.
Top Fashion will provide a tracking number once your order has shipped via confirmation e-mail. Most orders will ship within 24 hours, however please allow up to 4 business days for processing during high traffic times and holidays. Please allow an addition 1-6 business days for delivery within the continental United States. We are unable to combine shipping on multiple orders.
All shipping costs are non-refundable.
Curbside pickup is available on all orders. You will receive a pick-up confirmation email after your order confirmation email. Please wait to receive your pick-up email confirmation before arriving for pick-up.You must be able to present a government issued ID or passport AND the credit/debit card used for purchase at the time of pick-up. Pictures of IDs or Credit/Debit Card are not valid. There are no exceptions.
Once your order is ready for pick-up, your order will be available for the next 7 days for pick up. Failure to pick up or contact us within 7 days will lead to order cancellation without refund.
RETURNS & EXCHANGES
Please be reminded that Top Fashion will not process refunds for any reason. All returns will be refunded via store credit.
RETURN LABELS WILL BE PROVIDED FREE OF CHARGE
In order for us to be able to accept a return, it must meet the following requirements:
- The item is returned in its original condition and unworn with all tags still attached and all items/accessories intact;
- The item has no marks or stains; and
- The item is returned to us within 30 days from the original order date. If your item(s) are returned later than 30 days, your return will not be accepted and returned to the sender.
If your item(s) do not meet the provided requirements, they will be returned back to you. You will receive an email indicating the new tracking # and denial of return. To begin a return or exchange, please contact our Customer Care Team at the following: [email protected]
DEFECTIVE MERCHANDISE/ INCORRECT ORDER
In the event an error is made and you receive the incorrect merchandise or an item is deemed defective, Top Fashion will issue a return label. Defects or incorrect orders must be reported to Top Fashion within 5 days of delivery. If you have received a defective item, please contact Top Fashion via email with your order number and issue. Once the issue is verified, Top Fashion will provide a return label. Do not mail an item back without authorization from Top Fashion. All rights to determine a product defective are retained by Top Fashion.
Customers may request an exchange if the item is unworn and in original condition, still has all tags and accessories intact, and the order has not exceeded 30 days from the original date of purchase. If the item(s) you would like to receive in exchange is not available, by default, your request will be processed with issuing the customer account with an online store credit.
- All exchanges may take up to (5) business days to be processed, once received;
- All exchanges must be even-exchanges only; and
- Only one exchange is allowed per order. If you are in need of a different size/style, your inquiry will be handled as a return.
All exchange packages must be completed within 2 weeks of submitting the request - the item(s) will be released after the hold period.
For all eligible returns, customers will be awarded an online Store Credit. Please note that we do not process refunds to credit cards for any reason.
All returns must meet the following requirements:
- Personal items such as headwear, socks, undergarments, swimwear, jewelry, and watches are all final sale and cannot be returned. All sale items and gift cards are considered final sale, and are not eligible for returns or exchanges.
- Limited releases/draw items are final purchase and are not eligible for returns.
- To be eligible for a return, your item must be unused, unworn, unwashed and with all original tags attached. It must also be in the original packaging. International orders are all final sale and not eligible for returns.
- If your item is defective or if Top Fashion has made a mistake on your order, please contact us within 5 business days of receiving your item. All other return rules will apply to this item.
- Please do not use the shoe box as your shipping box for footwear returns.
- Merchandise must have all original tags and accessories attached. Please do not remove tags when trying on items.
Additionally, please be aware of the following:
- Shipping and handling charges are non-refundable.
- We do not reimburse your shipping charges for returns.
- Online merchandise can be returned at any of our retail stores for in-store credit. Merchandise purchased in our retail stores may not be returned online.
- Returns are processed within (5) business days.
- You will be notified via email once your return has been processed.
- If you believe you received an incorrect item, please contact us within 24 hours of receiving your package.
If your item(s) do not meet the provided requirements, they will be returned back to you. You will receive an email indicating the new tracking # and denial of return.
CUSTOMER INSTRUCTIONS FOR RETURN/EXCHANGE:
- Email [email protected] about your return; please include your full name, Order number (ORD00000) and reason for return;
- A support associate will be in contact with you and to send you a return label free of charge;
- Print label, package your item securely in its original packaging; and
- Wait for the email confirmation regarding the status of the return, credit or exchange will be applied once your return has been processed.
Returns are processed within (3) business days from the date received at our facility. Please refer to our Terms & Conditions for further information on our Return Policy. If you need any additional assistance, please contact our team at [email protected] Any Final Sale Items which are returned will be refused upon delivery and returned to the sender.
RESERVED RIGHTS REGARDING RETURNS
Top Fashion reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Refunds will be issued within 2-9 days of receiving the return. Refunds will be issued only in the form store credit. We do not issue cash or credit/debit card refunds for returns. A confirmation e-mail will be sent to the email address provided at checkout when the refund has been processed.
We reserve the right to refuse any return/refund requests if it does not adhere to the guidelines above.
In the event of a lost, stolen, or damaged package, please contact us immediately. Packages lost by the shipping carrier will be our responsibility. Once a package is marked as delivered by the shipping carrier, we have no responsibility and/or liability of the package. Please keep your postage receipt as proof of postage and value the items in which you paid for the products
All fees, charges, and taxes incurred on international shipments are the responsibility of the customer. In the event that any fees, duties, or taxes are not calculated at checkout, they will be payable upon delivery of the package which will be Delivered Duty Unpaid or DDU. Please consult your local customs office for more information
Orders may be cancelled for the following reasons: incomplete payment, excessive amount/quantity ordered, more than limit of item purchased under same account/payment type. Cancelled order will receive refund in the same form of payment made. All cancelled orders are subject to processing/restocking fees. Refunds may take from 2-7 days to process depending on the payment type. Multiple cancellations will result in your account, your billing address and shipping address to become delinquent. All delinquent accounts and address are banned from any purchases from our website or retail stores. All delinquent accounts and addresses will not receive a refund for cancelled orders.
DELINQUENT ACCOUNTS AND ADDRESSES
Multiple cancellations will result in your account, your billing address and shipping address to become delinquent. All delinquent accounts and address are banned from any purchases from our website or retail stores. All delinquent accounts and addresses will not receive a refund for cancelled orders.